This course provides an introduction to the Full Scheduling Solution and the systems that work together to support the end-to-end scheduling journey. You will learn how call centre operatives, planners, schedulers, and field operatives use tools such as IFS, PSO, REP, and MWO to manage work, optimise scheduling, and deliver services efficiently from job creation through to completion.
Featured course: No
Essential Learning: No
Featured course: No
Essential Learning: No
Featured course: No
Essential Learning: No
Featured course: No
Essential Learning: No
MWO (Mobile Work Order App) Training
This training introduces the fundamentals of the Mobile Work Order App (MWO) and how it supports field operatives in managing their daily workload.
You will learn how to access and navigate the application, manage jobs, update statuses, complete required forms, record job outcomes, and understand the key steps involved in a typical workday workflow.
The course is designed to provide the essential knowledge needed to confidently use MWO in your role and ensure work is completed accurately and efficiently. Additional role-specific guidance and local processes will be covered separately where required.
Featured course: No
Essential Learning: No
Featured course: No
Essential Learning: No