This course focuses on using the Resident Engagement Platform (REP) for the Citizen contract, which includes additional integrations and slightly different processes.
You’ll learn how to:
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Use the enhanced features specific to the Citizen rollout
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Manage resident interactions efficiently with integrated data
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Follow the updated steps for scheduling, rescheduling, and handling property details
This version reflects the most up-to-date configuration for the Citizen contract as part of its phased rollout.
MWO (Mobile Work Order App) Training
This training introduces the fundamentals of the Mobile Work Order App (MWO) and how it supports field operatives in managing their daily workload.
You will learn how to access and navigate the application, manage jobs, update statuses, complete required forms, record job outcomes, and understand the key steps involved in a typical workday workflow.
The course is designed to provide the essential knowledge needed to confidently use MWO in your role and ensure work is completed accurately and efficiently. Additional role-specific guidance and local processes will be covered separately where required.
